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Your wellbeing is our priority

Bitjil Responsible Gaming – Your Guide to Safe & Enjoyable Gaming

At Bitjil, we believe gaming should be fun, not a source of anxiety. Responsible gaming means knowing your limits, sticking to your budget, and playing with a clear head.

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Keep in mind: For entertainment only — not a source of income. Never chase losses by placing more bets. If you feel gaming is getting out of control, seek help now.
Our Commitment

What does responsible gaming mean?

Responsible Gaming at Bitjil means enjoying gaming consciously — on your own terms, within your own limits, and purely for fun. Gaming should never have a negative impact on your family, relationships, or finances.

At Bitjil, we believe every player's gaming experience is best when they stay in control. That's why we offer a range of free protection tools that any member can activate directly from their account settings.

We understand that online gaming is a new experience for many in Bangladesh. That's why our Bangla-speaking support team is always here — if you ever feel overwhelmed, don't hesitate to reach out.

Responsible gaming comes down to three things: a sensible budget, set time limits, and a clear head. Stick to these and your Bitjil experience will always be an enjoyable one.

Check Yourself
Check all that apply to you
I keep playing even after I've gone over my budget.
I place more bets to try to recover what I've lost.
I neglect my family or work because of gaming.
I feel restless or irritable when I'm not gaming.
I have borrowed money — or have considered borrowing — to fund my gaming.
Warning Signs

How do you know when it's time to be careful?

If you notice any of these signs — in yourself or someone you know — please seek help. It's not a sign of weakness; it takes courage.

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Overspending

Your finances don't add up at the end of the month, and gaming seems to be where the money goes.

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Chasing losses

"Just a few more bets and I'll win it back" — this kind of thinking is dangerous.

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Losing Track of Time

Once you start playing, hours go by without you even noticing.

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Restlessness when not playing

You feel irritable or can't sleep when you're unable to game.

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Hiding your gaming

You want to hide your gaming from family or friends.

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Gaming with Borrowed Money

You have borrowed money — or are considering it — to fund your gaming.

Safety Tools
Bitjil's Responsible Gaming Tools

All tools are free and can be activated in just a few seconds from your account settings

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Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits will be accepted.

  1. Profile → Go to Security Settings
  2. Open the "Deposit Limit" section
  3. Set the amount and duration
  4. Confirm — takes effect immediately
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Session Time Limit

Decide in advance how long you'll play. Once the time is up, the system will automatically send you a reminder.

  1. Settings → Select "Session Limit"
  2. Set 30 minutes / 1 hour / or a custom duration
  3. You'll receive a notification when your time is up
  4. You can also choose to log out at the same time
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Reality Check

A popup will appear at set intervals during gameplay, showing how long you've been playing and how much you've spent.

  1. Settings → Enable "Reality Check"
  2. Set a break duration (15–60 minutes)
  3. In-game stats will be displayed during play
  4. The choice to continue or take a break is yours
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Temporary Break (Cool-Down)

Need a short break? Pause your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this period.

  1. Settings → Select "Cooldown Period"
  2. Set your break duration
  3. Confirm — takes effect immediately
  4. Auto-renewal after expiry
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Self-Exclusion

Want to stop gaming for an extended period? Take a long-term break lasting anywhere from 6 months to 5 years.

  1. Contact support or use the settings
  2. Choose your self-exclusion period
  3. Duration cannot be shortened — only extended
  4. All account activity will be suspended
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Betting History Review

View detailed stats on your gaming activity — get a full picture of your deposits, withdrawals, wins, and losses.

  1. Go to Profile → select "My History"
  2. Filter by date
  3. View Monthly Summary
  4. Download as PDF if needed
Step by Step

How to Set Your Limits

Take full control of your gaming in just a few simple steps

1
Log in to Bitjil
Log in with your email and password. If you're new, please register first.
2
Profile → Open Settings
Click the profile icon in the top right corner, then select "Account Settings".
3
Go to the "Responsible Gaming" tab
On the Settings page, look for the "Responsible Gaming" tab.
4
Select your preferred tool
Deposit limits, session timers, reality checks — enable whatever you need.
5
Confirm & Save
Enter an amount or time limit and click "Save" — it takes effect right away.
Healthy Gaming Tips

7 Habits of a Happy Gamer

1 Set your budget before you play — and stick to it.
2 Think of gaming as entertainment, not a source of income.
3 Take at least a 10-minute break every hour.
4 Never game while drinking or when you're emotionally overwhelmed.
5 Winning feels great, and losing is acceptable — keep that mindset.
6 Make time for other areas of your life beyond gaming.
7 If something feels wrong, get help quickly — don't hide it.
Our Commitment
How Bitjil Keeps You Safe

Minor Protection

Bitjil strictly does not serve anyone under 18. Age verification and KYC are mandatory at registration.

Automated Monitoring

If our AI-powered system detects unusual gaming patterns, our support team will automatically reach out to you.

Instant Self-Exclusion

Self-exclusion takes effect immediately — no waiting, no hassle.

Non-Judgmental Support

Acknowledging a problem takes courage. Our support team is ready to help, without any judgment.

Loss Limit Tool

If your losses exceed a set amount, the system will automatically stop your session.

GamCare Approved

Bitjil's responsible gaming policy follows the standards set by GamCare and BeGambleAware.

Need help? Contact us now

Asking for help isn't a weakness — it's the ability to make the right decision

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Bitjil Support — 24/7
Chat with us via live chat or email at any time. All support is completely confidential.
Get Help

No. Under Bitjil's policy, each person may only hold one account. This isn't just a rule — it's also a core part of responsible gaming.

Having multiple accounts opens the door to bonus abuse, fraud, and circumventing self-exclusion. If someone self-excludes on one account and continues playing on another, that directly undermines responsible gaming.

What happens if multiple accounts are found: Our system automatically detects duplicate accounts. All associated accounts will be suspended, and any deposited balance will be reviewed and determined accordingly.

If you're having trouble with your account or want to start fresh, reach out to our support team directly — we're here to help.

Absolutely not. Bitjil strictly prohibits anyone under 18 from using our services — whether through their own account or someone else's.

This rule is non-negotiable under the terms of the international gaming license — and not just for legal reasons. Protecting minors from psychological and financial harm makes it absolutely essential.

Advice for Parents:
• Keep your Bitjil account password private.
• Never leave your device logged in and unattended.
• If you suspect any unauthorized access, change your password immediately.

If we find that a minor has accessed Bitjil, the account will be closed immediately. This is the cornerstone of our responsible gaming policy.
Play Safe, Stay Happy

Gaming on Bitjil is about fun — not stress. Use our responsible gaming tools to enjoy playing on your own terms.

18+ | Terms & Conditions | Privacy Policy

Responsible Gamer Checklist
A budget has been set before playing.
A deposit limit has been set.
A session time limit has been set.
Gaming is for fun — keep it stress-free.
If something feels wrong, I'll contact support straight away.
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